Services Overview

Application Maintenance Services

Keon Solutions offers customers the freedom and cost efficiencies of outsourcing the maintenance of their applications. Our goal is to reduce our customers’ TCO and ensure that their applications evolve as their business does.

We have developed mature processes to facilitate both a smooth technology transition and a seamless knowledge transfer during early stages of application management engagements. Our innovative financial models minimize the cost of transition and knowledge transfer and ensure that our clients benefit from outsourcing from the first day of the engagement. Services are provided within defined, agreed-upon service levels.

We leverage our software development centers in India to deliver cost advantages while providing the expertise required in managing the services. Our Application Management Services team is composed of professionals with deep industry expertise backed by experience in a wide range of technologies.

Keon Solutions applications management services include:

  • Rationalization: Application rationalization strategy, TCO/ROI calculation, data and operations management plans.
  • Outsourcing Assessment: TCO/ROI calculation, application transition methodology, future state delivery model, staffing projections, infrastructure requirements, SLA definition, vendor management, business continuity planning.
  • Production Support: Strategic planning and support, help desk, availability management, systems health monitoring, interface management, service level management , production control and management, business continuity planning, HR transition.
  • Maintenance: Problem management, enhancement support, implementation support, change management, service level management, business continuity planning, HR transition.
  • Performance Tuning: Performance tuning, batch optimization, resource rationalization, external interface management, resource utilization projection.
  • Change control, configuration management, release management, regression testing.
  • Reverse Engineering: Business process documentation, technical flows documentation, database schema documentation.
  • Decommissioning: Process migration strategy, operations manual, cutover migration, cutover management.

Services List